Last updated: 7 November 2026
Folkscape Live is operated by:
MUSICSCAPE LIMITED
Company Number: 14483076
Registered Office:
Digital Dojo
Howarth Lane,
Whiston,
Rotherham,
England
S60 4NB
Folkscape Live is a digital streaming platform providing access to live streamed performances, on demand video content, community features, and related digital media focused on folk and roots music.
Our platform exists to support artists fairly. We share 50% of all platform revenue directly with the artists, performers, rights holders, and content partners who make the platform possible.
Content may be available as:
• Subscription access
• Pay per view events
• On demand streaming
• App based offline viewing
Availability of content may change at any time.
You must be at least 13 years old to use Folkscape Live.
If you create an account, purchase content, post comments, or participate in community features, you confirm that the information you provide is accurate and up to date.
Parents and guardians are responsible for supervising children using the platform.
You are responsible for maintaining the security of your account and password.
You agree not to:
• Share your account outside your household
• Attempt to bypass security or payment systems
• Access content unlawfully
• Use automated systems to scrape or copy content
• Interfere with the operation of the platform
We reserve the right to suspend or terminate accounts that breach these Terms.
We want Folkscape Live to be welcoming, respectful, and enjoyable for everyone.
When using comments, chat, forums, or community features, you agree not to post content that is:
• Abusive or threatening
• Discriminatory or hateful
• Harassing or bullying
• Sexually explicit
• Illegal or defamatory
• Spam or self promotional advertising
We may remove content or suspend accounts where necessary.
Before you buy, we show the total price and currency, what is included, any compulsory charges, the access period, and important device, connection and territorial requirements. We state whether the purchase renews. Your confirmation records your purchase and the terms that apply.
A subscription gives access to the content and benefits described in your chosen plan for each paid period. Before you subscribe, we show the payment due now, billing frequency, renewal price or how it is calculated, any trial or discounted period, and when the next payment will be taken.
Your subscription renews automatically for the period shown at purchase unless you stop renewal before the next payment becomes due. For website purchases, use Profile, Purchases and End Membership in your account. You can also email support@folkscape.live with a clear cancellation request. We will confirm when renewal has stopped and when your access ends.
Stopping renewal normally leaves access in place until the end of the period already paid for. It does not by itself refund unused time. Your cooling-off rights, rights concerning an incorrect charge or failed cancellation, and rights where we have not provided what was promised remain unaffected.
We will give at least 30 days’ notice before a price increase first applies to a renewal, allowing you to stop renewal before paying the higher price. We will not increase the price of a period already paid for. We will provide any renewal reminders or cancellation notices required by law.
A single-event ticket is a one-off purchase for the event identified at checkout. It does not renew and does not create a subscription. The event page and purchase summary state the scheduled broadcast, time zone, access start and end, and whether a recording or catch-up period is included. A ticket does not include other events or general library access unless expressly stated.
A bundle is a one-off purchase of the event entitlements listed at checkout. It does not renew unless it is expressly sold as a recurring subscription. We list the included events, each access period, any catch-up access, and the amount of the discounted bundle price allocated to each event. These allocations add up to the total bundle price and are recorded in your confirmation.
A bundle is not an unrestricted subscription. Conversely, a subscription does not require separate tickets for events already included in the plan you purchased. Your purchase description determines what is included.
These terms are our main cancellation and refund policy. Our FAQs and support guidance explain it. Nothing in these terms or guidance restricts your statutory rights or a more favourable promise that formed part of your purchase. We will honour the terms and applicable promises under which you bought.
Digital content must satisfy the standards required by law, including matching its description. Services must be provided with reasonable care and skill. Remedies required by law are not discretionary goodwill.
Where a statutory cooling-off right applies, you may cancel without giving a reason from the date the contract is made until the end of the 14th day after that date, subject to the early-supply rules below. If the law extends that period because required cancellation information was not provided, we will honour the extended period.
Email support@folkscape.live or write to us with a clear statement that you wish to cancel. You may use the model form provided with these terms, but do not have to. Your account email and order reference help us identify the purchase; a missing reference or reason does not invalidate an otherwise clear cancellation notice. Send the notice before the applicable deadline.
We explain when your paid digital content will be supplied. Before beginning supply during an applicable cancellation period, we obtain your express consent to early supply and your acknowledgement that the right to cancel that digital content will be lost once supply begins. We confirm that agreement by email or another durable medium. Payment, acceptance of general terms or viewing alone does not replace the required steps.
When those requirements have been met and supply has begun, the statutory change-of-mind right for that digital content ends. You cannot then claim a refund solely because you no longer want it, subject to the additional bundle protection below. Rights concerning faulty, misdescribed or undelivered content remain.
If your purchase also includes an ongoing service, digital-content consent does not automatically remove that service’s cancellation rights. We obtain an express request before starting a service early. On a valid cancellation, we charge for service already supplied only where the law permits, using a proportionate amount and the required pre-purchase information. The service cancellation right ends on full performance only where the required request and acknowledgement were obtained.
We do not exclude cooling-off rights merely because an online event has a scheduled date. Any legally applicable event exemption must be assessed for the particular offer and explained before payment. No such exemption removes remedies for failure to supply what was promised.
Subscriptions: stopping renewal and cancelling during a cooling-off period are different actions. A valid cooling-off cancellation ends the cancelled contract and its future charges, and we remove the cancelled access. Any refund takes account only of charges the law permits. Outside an applicable cancellation right, changing your mind does not normally refund a paid subscription period.
Single-event tickets: the normal 14-day position and early-supply rules above apply unless a legally applicable exemption was explained before purchase. The event date does not restart the cancellation period. Once your change-of-mind right has validly ended, choosing not to watch or missing the event does not create a refund right.
Bundles: in addition to your statutory rights, we allow you to cancel any unused event entitlement until the end of the 14th day after the bundle contract was made, even if you have used another event in the bundle. For this additional promise, an event is unused if you have not started any playback of its purchased live or recorded content and have not downloaded it in an app. Logging in, receiving a ticket or watching an unrelated free trailer does not count as use.
Under that additional promise, we refund the affected event’s allocation of the discounted bundle price and remove that event’s access. We do not reprice the events you keep at their undiscounted single-ticket prices. For example, a £30 bundle of three equally allocated events gives a £10 refund for each unused event cancelled within that period.
Starting one bundle event does not remove the additional protection for other unused events. An event you have partly or fully watched does not qualify for this additional unused-event promise. However, we will not withhold a refund for supplied content where your statutory right still applies and the law does not permit a charge. Any greater statutory entitlement takes priority over the allocation.
After the applicable cancellation period, unused bundle tickets do not qualify for a refund solely because you choose not to use them. Each event’s advertised access period still applies. Fault remedies and the interruption policy below remain available.
If a separately purchased event is cancelled, we refund its ticket price, including compulsory charges paid to us for that ticket. For a cancelled bundle event, we refund its allocated share of the bundle price. We may offer an alternative, but you do not have to accept it instead of the refund.
If we postpone or materially change an event, you may accept the changed event or reject the change and receive the relevant ticket or bundle allocation refund. If the failure undermines the purpose or value of a wider purchase, we will also provide any greater remedy required by law.
For an event included in a subscription, any remedy is assessed against the subscription benefits promised and the effect of the failure. We do not assume that one cancelled event always requires either a whole-subscription refund or no remedy.
For a separately purchased live event, if a fault within our control means that we successfully deliver less than 70% of the advertised performance duration, affected purchasers receive an automatic refund of the full single-event ticket price or, for a bundle, the amount allocated to that event. Compulsory event charges paid to us are included in that amount.
If we successfully deliver 70% or more, an interruption or early finish does not, by itself, trigger an automatic refund under this policy. This is an additional contractual refund promise. It does not decide whether you are entitled to a refund, price reduction or another remedy under consumer law.
We calculate completion separately for each event, using the advertised performance duration stated before purchase. Only performance footage delivered with usable picture and intended sound counts. We exclude advertised intervals from both the advertised duration and the delivered duration. Holding screens, unrelated pre-show material, substantial periods without usable picture or sound, and repeated footage do not count as delivered performance. We do not shorten the advertised duration retrospectively to improve the percentage.
A later replay does not count towards live-broadcast completion. Completion measures delivery of the purchased broadcast through our service; it is not the percentage an individual viewer chooses to watch. If an affected purchaser cannot be identified automatically, they may contact us to obtain the same refund.
Our responsibility includes providers performing our contractual obligations on our behalf; we do not reject a claim simply because our streaming supplier was involved. Whether a venue power cut or other external event was within our control depends on the circumstances. Even where the automatic promise is not triggered, we will assess any statutory or contractual remedy due.
For a 100-minute advertised performance, 69 usable minutes is below the threshold; 70 or 71 usable minutes meets it. Missing an important part of a show or delivering poor-quality content may still justify a legal remedy despite meeting the percentage.
If content or a service is faulty, not as described or not supplied as agreed, contact support@folkscape.live. We provide the remedy required by law. Depending on the purchase and fault, this may be repair, replacement or repeat performance, or an appropriate price reduction, potentially the full price. A replay may not adequately remedy the loss of a promised live experience. Credit or extended access is optional and will not replace a monetary remedy without your agreement where one is due.
For a valid statutory cooling-off cancellation, we refund without undue delay and within 14 calendar days after we are informed of your decision. For a statutory price reduction, we refund without undue delay and within 14 calendar days after agreeing entitlement. Automatic interruption refunds are issued without requiring a claim and within 14 calendar days after the event. We refund our additional unused-bundle promise within 14 calendar days after your notice. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Bank processing time does not extend our obligation to issue payment.
The normal 14-day change-of-mind period is not a deadline for reporting faulty delivery or exercising other statutory rights.
To MUSICSCAPE LIMITED, Digital Dojo, Howarth Lane, Whiston, Rotherham, S60 4NB; support@folkscape.live. I give notice that I cancel my contract for the supply of the following: [purchase]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper]. You may instead send any other clear statement of cancellation.
We take reasonable care over streaming delivery and provide the content and service described at purchase. Short interruptions can occur, but this does not remove our obligations or your remedies. We explain supported devices and connection requirements before purchase. Problems caused solely by your own equipment or connection do not normally require a fault refund where we delivered what was promised. Applicable cooling-off rights remain separate. Problems with providers acting on our behalf are not automatically your responsibility.
Some content may be available for offline viewing through official Folkscape Live apps.
Offline downloads are provided solely for personal use within the app and do not transfer ownership of the content.
Downloaded content may become unavailable if licences expire or subscriptions end.
All content on Folkscape Live, including video, audio, graphics, branding, text, and software, is protected by copyright and intellectual property laws.
Content remains the property of Folkscape Live, the relevant artists, rights holders, or licensors.
You may not:
• Copy or redistribute content
• Record streams
• Publicly screen content
• Sell or commercially exploit content
• Modify or reproduce content without permission
Personal, private viewing only is permitted.
If you submit comments, forum posts, reviews, or other content to Folkscape Live, you grant us a non exclusive licence to display and moderate that content on the platform.
You remain responsible for anything you post.
We reserve the right to remove user content that breaches these Terms.
Your use of Folkscape Live is also governed by our Privacy Policy.
We process personal data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
Folkscape Live may contain links to third party websites, services, or social media platforms.
We are not responsible for third party content, services, or policies.
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any consumer right, remedy or other liability that cannot lawfully be excluded or limited. We do not apply a general purchase-price cap to restrict those rights. Content is supplied for private household use. We do not accept liability for business losses where you use it for business purposes contrary to these terms, subject to liabilities that cannot lawfully be limited.
We may make reasonable changes for legal, licensing, security or technical reasons. We will not use this power to remove a specific paid entitlement or shorten a promised access period without providing the remedy required by law. Where practicable, we give reasonable advance notice of a material adverse change. If a change materially reduces an ongoing purchase, you may end the affected purchase and receive an appropriate refund for the part not supplied, without restricting any greater legal remedy.
Updated terms apply to future purchases and renewals only to the extent lawfully agreed. Continued use alone will not remove rights under an existing purchase or impose a materially adverse change that requires your agreement.
These terms are governed by the laws of England and Wales. This does not remove mandatory consumer protections or rights to bring proceedings in another court that apply to you. Consumers resident in Scotland or Northern Ireland may bring proceedings in their respective courts where the law permits.
For support or legal enquiries, please contact:
or write to:
MUSICSCAPE LIMITED
Unit 6 Digital Dojo
Orchard Industrial Park
New Orchard Lane
Thurcroft, Rotherham
S66 9AD
England